Wicked Broadway IE Upgrade Prompt
Wicked Broadway FAQs Title
General Inquiries back to top
  • What is the running time of the show?

    2 hours and 30 minutes, plus 15-minute intermission.

  • Where is WICKED being performed and how do I get to the theatre?

    WICKED is being performed at the Gershwin Theatre and is easily accessible.

    Click here to view a map.

  • What is the performance schedule?

    The performance schedule varies. Click here to visit the tickets page and view the schedule.

  • What is the recommended age for children?

    Recommended age for children is 8 and up. The Gershwin Theatre welcomes patrons ages 5 and older. As a courtesy to our guests, children under the age of 5 will not be permitted in the theatre. Please be aware that all patrons, regardless of age, must have a ticket.

  • What should I wear to the show? 

    There is no specific dress code at the theatre. For all performances, attire should be comfortable and appropriate for the occasion. Please remember the theatre is air conditioned during the summer months.

  • What time should I arrive at the theatre?

    Doors open one hour before show time; we recommend arriving no less than 15 minutes before show time.

  • What is the seating procedure for latecomers?

    The seating procedure for latecomers varies by seat section. Generally speaking, late patrons who are seated in the front orchestra may be held in the auditorium until approximately twenty minutes after the performance begins. They are then escorted directly to their seats by an usher. 

  • Are there devices for the hard-of-hearing?

    Yes. Available free-of-charge inside the lobby. Also hand-held captioning devices for the deaf and audio description for the blind are available at the same place.

  • Are there translation devices?

    Yes. Translation devices are available free-of-charge inside the lobby – currently available in Japanese, German, Portuguese, Spanish and French – you can rent a headset and get a running synopsis of the show in these five languages. We also have visual translation devices available for $10 each.

  • What are the options for physically disabled guests?

    There are designated wheelchair and companion seats in the rear of the Orchestra section on the third floor. These locations are the ONLY ones that do not involve steps. The third floor is accessible via the main lobby elevator that is designated for guests with disabilities. Theatre representatives are available to meet with patrons with disabilities in the lobby of the building to escort them to designated wheelchair accessible areas via elevators or escalators. The front orchestra level of the theatre is not accessible by elevators and escalators.

  • Is the theatre wheelchair accessible? Is there different pricing?

    Yes. Tickets are available at half-price, for wheelchair patron plus one companion, at box office only.

  • What is the policy on guide dogs and service animals?

    Although animals are not permitted in the theatre, an exception is made for guide dogs and service animals. Please inform your ticket sales representative if any accommodations are required.

Tickets FAQ back to top
  • What’s the best way to get tickets?

    Tickets to WICKED may be purchased at the Gershwin Theatre box office, online through Ticketmaster.com or by phone at 877-250-2929.

  • What are the Box Office hours?

    Monday:  10:00am – 8:00pm
    Tuesday –Saturday: 10:00am – 8:30pm
    Sunday: 12:00pm – 6:00pm

  • How long will the show be running and how far out are tickets on sale?

    The show is open-ended and tickets are on sale through October 19, 2014 for single tickets and November 23, 2014 for groups.

  • I live outside of the USA – can I still order my tickets online through Ticketmaster?

    Yes, you can order tickets online but you will probably need to pick up your tickets in-person at the box office. If the billing address for your credit card is not within the United States or Canada, Ticketmaster will be unable to mail or ship your tickets.

    When purchasing tickets, you will need to select International Will Call as your delivery method. Based on the selection of this delivery method, you will be presented with a list of countries when entering your billing address, rather than states or provinces. Your tickets will then be held at the venue's box office “will call” window on the event date. In order to receive your tickets, you must present the credit card that was used to purchase the tickets, picture ID, and the Ticketmaster order number issued to you during the sale. The “will call” window at the box office is located near the main entrance.

  • Which performances have better ticket availability?

    The further in the future, the better the availability. Currently, weeknights are better than weekends. Ticket prices start as low as $62.00 (not available for all performances).

  • Do I need to purchase tickets in advance?

    Tickets go on sale approximately 6 months before the performance. You will get the best price if you buy in advance – as the performance date approaches and availability tightens, the prices will often go up, so plan ahead if you can.


    We encourage guests to purchase tickets in advance to ensure the best seating locations, however seats remain on sale until performance time, based on availability.

  • Can I get tickets on the day of the performance?

    Premium tickets are always available on the day of performance. Other tickets may be available, but there’s no guarantee. If you wait until the day of performance, your best bet is to go right to the box office to get the best price on whatever is still available.

  • What is a premium seat?

    Premium seats are the best seats in the house and are generally in the first twenty rows center orchestra (or just off the center aisles on either side), or the first two rows of the front mezzanine. They are the most expensive seats, but the orchestra premiums provide the best view of faces and production details, and the front row mezzanine premiums provide the best view of the whole spectacle of WICKED.

    Even when the show is sold out, there are usually premium seats available right up to the night of the performance. Click here to purchase premium seats.

  • What is stadium seating?

    Stadium seats are in the back half of the orchestra of the theatre, and start as low as $92 on weeknights. These have great sightlines due to the rake of the seating, and are great for families with children. Many people say that these are the best deal at WICKED

  • What are the differences between the orchestra and mezzanine levels of the theatre?

    Orchestra seats are on the lower level of the theatre.

    Front Mezzanine seats are at the front of the upper level of the theatre (Rows A-E). On a big spectacular show like WICKED, they provide a great view of the whole production. Be aware that there is a low safety bar in front, which means the front row may not be ideal for short patrons or children.

    Mid Mezzanine seats are in the middle of the upper level of the theatre (Rows F-G) – however, there are a limited number of these seats available and they sell out quickly. These also have a great view of the whole production.

    Rear Mezzanine seats are in the back of the upper level of the theatre (Rows H-M); however, again, there are a limited number of these seats available, and they also sell out quickly. These also have a great view of the whole production, and are always the most economical choice.

    Please note that, within the range of tickets shown, the lower prices are generally on weekday performances (Tuesday through Thursday) and non-holiday weeks.

  • How do I choose the right seat for me at WICKED?

    We have seats at all price points. The best seats at the best prices will always be available at the box office or through Ticketmaster – both have the same inventory of tickets. If you buy your tickets in person at the box office you can save the service fees. Please remember that, if you buy tickets through brokers or third party sellers, there will always be higher markups tacked on, with no guarantee of seat location. NEVER buy tickets on the street – they may be counterfeit, and if so, will not be honored at the theatre.

  • If the show I want to see is sold out, what can I do?

    When the show is sold-out, a limited number of tickets for that day’s performance may get released for sale at the box office right before show time. The number of tickets available varies per show and are available on a first come first served basis on the cancellation line.

  • What is the cancellation line and how does it work?

    When the show is sold-out, a very limited number of tickets for that day’s performance may get released for sale at the box office right before show time. To purchase released tickets you must stand in the cancellation line at the box office on the day-of-performance only. Standing in the cancellation line does not guarantee a ticket. The number of tickets available varies per show and are available on a first-come, first-served basis to patrons waiting in the cancellation line.

  • How does your lottery work?

    A day-of-performance lottery for $30.00 front-row seats will be held daily. Each day, 2 ½ hours prior to show time, people who present themselves at the Gershwin Theatre box office will have their names placed in a hat. 30 minutes later, names will be drawn for 26 front-row seats at $30.00 each. This lottery is available only in-person at the box office, with a limit of two tickets per person, cash only. Photo-ID required. Participants may enter their names ONE TIME ONLY PER PERFORMANCE; anyone who is discovered to have multiple entries will be disqualified and tickets will be revoked. 

  • Are there lower-priced tickets available?

    Yes. There are a limited number of partial-view side orchestra tickets from $67 to $122, depending on performance. These tickets can be purchased in advance at the box office, online at www.ticketmaster.com and over the phone, 877-250-2929. In these seats, you will miss some of the entrances and exits, as well as scenic elements at the back or side of the stage; however none of the primary action of the show will be missed.

  • Are there discounted tickets available for students or seniors? 

    During certain times of the year, there are $67 tickets available to students – limit 2 per customer, with valid college i.d.  Subject to availability. Currently available on

                   Tues Evenings -  4/22 and 4/29

                   Wed Matinees - 4/23

                   Wed Evenings - 4/23 and 4/30

                   Thurs Evenings - 4/24

    Offer excludes Saturday evening performances. 

  • Are Student Rush tickets available for the show?

    No, but student tickets available for certain performances. Please check at the Gershwin Theatre box office.

  • What is the refund/exchange policy?

    The Gershwin Theatre does not provide ticket refunds or exchanges.

  • In the event of a cast replacement, will a refund be granted?

    Refunds are not granted in the event of cast replacements.

Premium & VIP FAQ back to top
  • What are Premium tickets?

    Premium seats are the best seats in the house and are generally in the first twenty rows center orchestra (or just off the center aisles on either side), or the first two rows of the front mezzanine. They are the most expensive seats, but the orchestra premiums provide the best view of faces and production details, and the front row mezzanine premiums provide the best view of the whole spectacle of WICKED. Even when the show is sold out, there are usually premium seats available right up to the night of the performance.

  • How much are Premium tickets?

    Premium tickets range from $202.00 - $302.00.

  • How do I purchase Premium tickets?

    Premium tickets are available for purchase through Ticketmaster.com.

  • Which performances am I able to purchase Premium tickets?

    Premium tickets are available for every performance.

  • What are VIP Packages?

    VIP Packages are exceptional, one-of-a-kind experiences to add to your performance of WICKED.  They all include premium orchestra seats, merchandise, and a complimentary drink at intermission.  Select packages also include pre-theater dinner, meet & greets with cast members, backstage tours, and/or tickets to Behind the Emerald Curtain.

  • How many VIP Packages are available?

    There are currently two VIP packages available: The Wizard Will See You Now and Emerald City. They range in price from $500 to $1000 per ticket.  For more information on VIP packages, please visit the Premium Tickets & VIP Packages page.

  • How do I purchase a VIP Package?

    VIP Packages are subject to availability on select performances. Visit the Premium Tickets & VIP Packages page for details, including pricing.

Groups FAQ back to top
  • How do I purchase Group tickets?

    Group tickets are available for purchase by making an online reservation or by calling 646-289-6885 / 877-321-0020.

  • How much are Group tickets?

    Prices for group tickets in the Orchestra/Front Mezzanine range from $105.50-$172.00. Tickets for the Rear Orchestra (select performances) are $67.00-$172.00. Tickets in the Mid Mezzanine are $74.00-$127.00. And tickets in the Rear Mezzanine are $52.00-$117.00 

  • Is there a study guide available for teachers or group leaders?

    Yes. Request one by sending an email to groups@321mgt.com

  • What is the minimum requirement to purchase group tickets?

    Groups of 20+ can purchase tickets throughout the year. Groups of 15+ in September, October, January and February. Groups 15+ are available in the Orchestra and Front Mezzanine sections for all performances. 

  • When are group tickets available?

    Group tickets are currently available for all performances through March 8, 2015 (some blackout dates may apply).

  • Are there special rates for students?

    Yes. Special student rates are available on select Tuesday, Wednesday, and Thursday performances.

  • What opportunities and promotions are there for groups?

    Opportunities offered to groups include: Behind the Emerald Curtain tours and customized workshops.

    Visit the Groups page for information on current promotions. 

Broadway FAQ back to top
  • Who are the current cast members in the show?

    For information on the current Broadway cast of WICKED, click here.

  • Are there any hotels that offer special WICKED packages?

    We do have special offers. Please see our Partners page for more information.

  • I’m driving into New York City – where can I park?

    There are many paid parking lots and garages in and around Times Square area. Please see our Partners page for parking lots nearest to the Gershwin Theatre.

  • Where can I eat before (or after) the show?

    There are many restaurants located in or near the Theater District. Visit our Partners page for more information on drinks, desserts, and discounts from our partners.

  • Are there concessions inside the theatre?

    Yes. Soft drinks, water, cocktails and candy (no food) are available.

  • Is it possible to meet cast members when I’m at the show?

    Part of the fun of going to a Broadway show is meeting members of the cast at the Stage Door. Following the performance, some actors may be available to sign autographs and sometimes even pose for photos. Ask an usher for directions to the Stage Door.

  • How do I send a letter to a cast member?

    Our cast members love to hear from you, but we cannot guarantee that all letters will receive a response. You may send correspondence to:
     


    [Cast Member Name]
    c/o WICKED
    Gershwin Theatre Stage Door
    242 West 51st Street
    New York, NY 10019

  • Where can I find the cast recording?

    The original Broadway cast recording is available online at wickedthemusicalstore.com

  • Where is show merchandise available?

    Most merchandise is available in the lobby during the day when the box office is open. A full selection is in the upper lobby one hour before show time, during intermission, and thirty minutes after the show; also a full selection is available 24/7 online at wickedthemusicalstore.com

  • What do I do if I lost something at the theatre?

    If you have lost something while at the theatre, please call 212-586-6510 for the lost and found.

Tour FAQ back to top
  • How do I find out when the show is coming to my city?

    For the latest tour information, please click here

  • Why isn’t my city on the list of tour engagements?

    New cities are announced continuously. Please check back frequently for all the latest touring information.

  • What’s the best way to get tickets?

    We recommend purchasing tickets through the venue. For early access to tour tickets before they go on sale to the general public, become our fan on Facebook and stay tuned for pre-sale code announcements.

  • How long are the touring shows?

    2 hours and 30 minutes, plus 15-minute intermission.

  • Who are the current cast members of the tour productions of WICKED?

    For information on the current casts of the various tour productions of WICKED, click here.

  • What is the difference between the Emerald City tour and the Munchkinland tour?

    WICKED currently has two touring companies across North America. They perform the same show with the same Broadway-caliber production values. The cast members in each company are the only real difference.

  • What is the recommended age for children?

    Recommended age for children is 8 and up. Please be aware that all patrons, regardless of age, must have a ticket.

  • If you have specific questions about the city and theatre where WICKED is playing, click here and then click on the venue name for more information.

Behind the Emerald Curtain FAQ back to top
  • What is Behind the Emerald Curtain?

    Behind the Emerald Curtain is an exclusive behind-the-scenes look at WICKED run by WICKED cast-members. Participants take a guided tour through the exclusive Behind the Emerald Curtain Museum. Each event concludes with a Q+A session with cast members, where you will have the opportunity to find out more about WICKED and show business. 

  • Where does Behind the Emerald Curtain take place?

    Behind the Emerald Curtain is located in the upper lobby of the Gershwin Theatre (222 West 51st Street)

  • How long does the tour last?

    The tour runs 90 minutes.

  • How much are tickets to Behind the Emerald Curtain?

    Tickets to Behind the Emerald Curtain cost $33.00.

  • How do I purchase tickets for Behind the Emerald Curtain?

    Tickets may be purchased at Ticketmaster.com and are also available at the door 30 minutes prior to the tour on a first-come, first-served basis. 

  • Am I able to reserve tickets for a group?

    Yes. Special rates apply for groups of 15 or more.  

  • Is there a minimum age requirement for this tour?

    The recommended age range for this tour is 10 and up.

  • Am I able to purchase show merchandise at Behind the Emerald Curtain?

    Yes. Regular show merchandise is available, as well as exclusive merchandise for Behind the Emerald Curtain is available for purchase at the end of the tour.

  • Does this tour include a visit backstage?

    No. Behind the Emerald Curtain DOES NOT include a backstage visit.

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